Review Guidelines
Reviews help build trust in our local community. Please follow these guidelines to ensure reviews are genuine, fair and useful.
Who can review?
Only registered members with verified accounts can submit reviews. Anonymous reviews are not allowed. Reviews are labelled as "Registered Member Review" — not "Verified Customer" — unless a verification system is in place.
What makes a good review?
- Based on genuine personal experience with the business
- Relevant to the business being reviewed
- Respectful and fair, even when critical
- Honest about both positive and negative aspects
- Specific and helpful to other visitors
What is not allowed?
- Defamatory content or unsubstantiated allegations of criminal conduct
- Personal attacks, threats or hate content
- Discriminatory content based on race, religion, gender, sexuality, disability or any other protected characteristic
- Private personal information about others
- Spam, advertising or promotional content
- Impersonation of another person or business
- Fake reviews or reviews not based on genuine experience
- Competitor manipulation or biased reviews
- Reviews of your own business
Moderation
All reviews are moderated before publication. Reviews are typically published within 1–2 business days if they comply with these guidelines. We reserve the right to reject or remove reviews that violate these guidelines.
Business owners can respond to reviews, but cannot edit or remove customer reviews. Business replies are also moderated before publication.
Reporting a review
If you believe a review violates these guidelines, you can report it using the "Report" button on the review. Our team will review the report and take appropriate action.
Your responsibility
Reviewers are responsible for submitting truthful accounts of their own experiences. By submitting a review, you confirm that it reflects your genuine experience and complies with these guidelines and our Terms of Use.
Editing or deleting your review
You can edit or delete your review at any time from your account. One active review per user per business is allowed — edit your existing review rather than posting a new one.
Last updated: 8 October 2026